Help Desk Engineer, L1 System Administrator


technology english ceo windows internet pc network
Английский: eng: Upper-intermediate

Job description

Black Bear Technology, LLC is searching for a Help Desk Engineer, with excellent English skills. Our company specializes in a wide range of services, including tailored IT services and solutions for small and medium businesses and their owners throughout the US. We are very dynamic company with new projects and services.


  • Excellent English-speaking skills (Proficient User) are required. You will have an interview in English and need to be ready to express your thoughts and speak about you experiences as well as learn a huge technical knowledge base with support of our CEO’s and Associates.
  • Experience in supporting Windows desktops, printers, scanners and other peripheral devices.
  • Experience with Windows family OS.
  • Ability to work with confidential information.
  • Ability to document all work in our ticket system as well as our documentation system, all in English.
  • Ability to work remotely.
  • Understanding the basics of MS Office products, Internet services.
  • Ability to communicate with excellent English by phone and in writing.

What you will be doing:

  • Receive and respond to tickets, incoming calls and e-mails regarding PC, Server, Network, Software or hardware problems.
  • Full time monitoring for new tickets.
  • Take ownership of regional tickets within the team, assign and escalate tickets.
  • Ensuring all tickets are categorized correctly and the work log to contain a high standard of troubleshooting steps.
  • Fulfill assignments of senior technical specialists as a contact person with a client.
  • Assist end users by phone: take call and create a Troubleshoot ticket based on end user words.

We offer:

  • The work schedule: 5/2 from 15:00 — 23:00 (8:00 — 17:00 US time) with weekends and US holidays off.
  • Salary from 500 USD depending on experience, skills and interview success.
  • Work from home with with equipment provided by Black Bear Technology.
  • Technology training and certifications paid for by Black Bear Technology.
  • Professional Growth and promotion potential within the company.
  • An outstanding team of employees to work with on a daily basis including working directly with the CEO.
  • You will work in the professional team and get an excellent opportunity to learn the profession.