Real Time Analyst (WFM)

27 июля


Технологии:
bpo english german avaya cms excel basic support monitoring prediction relocation
Английский: eng: Upper-intermediate

BPO Nextdoor is looking for a specialist who is fluent in English (both verbal and in writing) as well as has good mathematical skills. This specialist will work as a real-time analyst with our customer’s contact centre. If you have a sharp analytical mind and are interested in analytical/management work with a reputable German company, please send us your CV.

Requirements:

  • Upper-intermediate level of English (written and spoken) is a must
  • Mathematical thinking, fast analysis and interpretation of numerical indicators
  • Practice in using workforce management tools (IEX, Avaya CMS, Teleopti, Aspect) will be an advantage
  • The mathematical background will be an advantage
  • A good level of MS Excel (Hlookup, Vlookup, Advance Excel Topics, Basic Macro, etc.) will be an advantage

Responsibilities:

  • Real-time control (ensuring the use of resources to meet the requirements of the amount of the calls).
  • Support/participation in process automation and implementation to optimize the use of resources.
  • Monitoring and analysis of the most important performance indicators and trends for deployment recommendations, planning and adaptation of resource needs
  • Prediction and creation of reliable time planning through simulations based on historical data.

Working conditions:

  • Good, competitive salary
  • Comfortable office in Lviv and possibility of remote work
  • Compensation for the costs of sports club subscriptions
  • Ability to visit cinema for free once a month
  • Relocation Rent Support
  • Free German and English language classes at our office
  • Young and friendly team
  • Regular interesting corporate events

If you consider yourself as a suitable candidate for our position and your skills are appropriate for our requirements — please, send us your CV to [откликнуться] and we will promptly contact with selected candidates.